The intelligent assistant built into Billabex. It analyzes invoices, builds follow-up plans, communicates with debtors, and automatically creates tasks or alerts when necessary.
Credit Note
A document that reduces the amount owed by a client. Automatically factored into the outstanding balance.
Navigation Bar
The main menu on the left-hand side of the screen. It gives you quick access to all key features of the platform.
Communication
Any message (email, letter, etc.) exchanged between the AI agent and a client. All communications are centralized for full traceability.
Account
Represents a client company in Billabex. It includes invoices, credit notes, contacts, tasks, and related communications.
Contact
An individual linked to an account who receives communications sent by the AI agent.
Outstanding Balance
The total amount a client owes, calculated from issued invoices and applied credit notes. It drives the agent’s follow-up actions.
Invoice
A billing document stating what a client owes. The AI agent uses invoices to create personalized follow-up plans.
Feature
A module accessible from the navigation bar (e.g., Tasks, Communications, Invoices). Each feature corresponds to a stage in the collection process.
Organization
Your workspace in Billabex. It includes users, client data, and company-specific settings.
Platform
The secure online environment that powers all Billabex features, data, and automations.
Collection
The process of obtaining payment from clients. Billabex automates the amicable phase via its AI agent.
Internal Referent
A member of your team assigned to a client account. They act as the point of contact when human intervention is required.
Task
An action to be taken — identified by the AI agent or a user — to move a case forward (e.g., approval, intervention, manual follow-up).
User
A person with access to Billabex. They can view data, collaborate with the AI agent, and interact with other team members.